Daily contract cleaning
DBS-cleared site teams, periodic specs and consistent audited standards.
View service
Division 02 · FM and cleaning
FM and cleaning
Hard and soft facilities management, daily cleaning, decorating and planned maintenance, run from one ops desk and reported through one weekly account review.
What this division does
Cleaning and maintenance on one ledger.
AOG runs daily cleaning, planned and reactive maintenance, decorating and grounds under the same operating model as security and construction support. One ops desk logs the jobs, one project manager owns the contract, and one weekly report covers every visit, task and audit.
A facilities lead sees the whole estate in a single view, rather than reconciling a cleaning supplier, a maintenance contractor and a grounds firm against three separate reports.
At a glance
- Proven retail locations
- 100+Costa and Signet programmes
- Working-day response
- <2 hrsResponse target
- Cleaning audit cycle
- WeeklySpec-based
- Reportable accidents
- 0Across the 60-store Costa programme
The capability
Eight FM services, one contract.
Take any combination. They run under a single project manager and a single weekly report.
Specialist and deep cleaning
Periodic deep cleans, washrooms, high-level and post-works cleaning.
View serviceHospital and healthcare cleaning
NHS NSC-aligned cleaning, IPC-trained teams, daily audit trail structured for CQC.
View servicePest control
Registered pest specialists, preventative-led inspection and reactive response, fully documented.
View servicePlanned maintenance (PPM)
Scheduled mechanical and fabric maintenance, asset-tagged and tracked.
View serviceDecorating
Internal and external decorating, void repaints and planned redecoration cycles.
View serviceWaste and environmental
Compliant waste streams, duty-of-care documentation and recycling reporting.
View serviceGrounds and external works
Landscaping, gritting and external upkeep on the same planned schedule.
View serviceHow we run it
Four steps. One accountable line.
01
Mobilise
Site survey, cleaning specs and PPM schedules agreed and asset-tagged before day one.
02
Deliver
Teams on site, helpdesk live, jobs logged. One project manager owns it.
03
Report
One weekly report. Visits, tasks, reactive jobs and audits in a single view.
04
Review
Account review against SLAs, with corrective actions tracked to closure.
Where this division works
FM across four sectors.
Case study · Retail
60 / 0
stores delivered and reportable accidents across the Costa Coffee programme
Costa Coffee: 60 stores, zero reportable accidents.
Three years of builders and reopening cleans across the Costa portfolio, delivered to the same written spec on every site and folded into one weekly account review.
Read case study →Talk to the FM team.
Tell us the estate, the cleaning spec and the maintenance scope. We will come back with a service plan and a quote.
Questions
Frequently asked questions
Do you deliver both hard FM and soft FM under one contract?
Yes. Cleaning, planned and reactive maintenance, grounds, waste and compliance can all sit under a single contract with one point of contact. Bundling the services removes the gaps and the finger pointing you get when several suppliers share a building, and it gives you one report and one invoice.
What cleaning standards and accreditations do you work to?
Our cleaning is delivered to BICSc based methods and audited against an agreed specification, with ISO aligned quality, health and safety and environmental management. You get scheduled audits with scores and photographic evidence, so standards are measured rather than assumed.
How do you handle planned preventative maintenance and statutory compliance?
Every asset is logged with its service and inspection schedule, and PPM is planned against it so statutory items such as fire, water, gas and electrical testing are never missed. Certificates and reports are held in one place and surfaced in your monthly review, giving you a clear compliance position at any time.
Can you provide daytime, out of hours or 24 hour cleaning?
Yes. We build the roster around how your building is used, whether that is early morning, twilight, daytime hosted cleaning or full 24 hour cover for critical environments. The aim is a clean building with the least disruption to your people and your operation.
How do you report on FM and cleaning performance?
You get a named account manager and a monthly report covering audit scores, PPM completion, reactive response times against SLA and any open actions. Where you want it, we provide a live view of jobs and compliance so nothing waits for the monthly meeting to surface.