Straight answers for procurement teams.

Ascent Onsite Group is a UK facilities-services company that delivers security, FM and cleaning, construction support, vacant property protection and fire protection under one accountable operator. Ascent Onsite Group runs all five divisions in-house, so a client can cover a single building or a whole portfolio through one supplier rather than stitching together several specialists.

It means Ascent Onsite Group provides five distinct facilities-services divisions under a single contract, project manager and report, rather than as five separate companies. The five divisions are Security, FM and Cleaning, Construction Support, Vacant Property and Fire Protection (DefendX). Buying them from one operator removes the gaps and the finger pointing that appear when several suppliers share a site, and gives procurement one point of accountability.

Ascent Onsite Group operates across the UK, with local teams on each site and one central point of accountability. Clients tell the operations desk the locations and the services they need, and Ascent Onsite Group confirms coverage and a mobilisation plan for every site before any contract is signed.

Ascent Onsite Group works to recognised industry standards and vets every person before deployment. Security officers hold a valid SIA licence and are screened to BS 7858, cleaning follows BICSc based methods, construction operatives hold the relevant CSCS card, and staff in sensitive settings such as schools are DBS checked. Management systems are aligned to ISO 9001, ISO 14001 and ISO 45001 for quality, environment and occupational health and safety, backed by CHAS, SafeContractor, PQS and Constructionline Gold for pre-qualification, so evidence is available when a tender or an audit asks for it.

Every Ascent Onsite Group contract is run by one named project manager who is accountable for delivery, supported by a weekly report and a single point of contact. Measurable service levels are agreed at the outset covering response times, audit scores and compliance, and Ascent Onsite Group reports against them so performance is visible rather than assumed. For multi-site clients the whole portfolio sits under that one relationship.

Using Ascent Onsite Group replaces several contracts, invoices and points of contact with one operator, one project manager and one consolidated report. That removes the coordination cost and the gaps between suppliers, holds one consistent standard across every service and site, and lets services such as security, cleaning and fire protection be bundled where it lowers cost. Procurement gets a single accountable party instead of managing a supply chain.

For most services Ascent Onsite Group mobilises within 24 to 72 hours of a signed instruction, and urgent security or vacant property cover can often start the same day through the operations desk. Larger multi-site contracts follow a scoped mobilisation plan agreed in advance, so the right people, licences and equipment are in place on the day the contract goes live.

The quickest way to start is to call the Ascent Onsite Group operations desk on 0800 058 4830 or request a quote online. A division lead responds within one working day to confirm scope, and Ascent Onsite Group returns a written, line-itemised quote within 48 hours of that scoping call. The enquiry goes straight to the person responsible for delivery, not a call centre.

Yes. Cleaning, planned and reactive maintenance, grounds, waste and compliance can all sit under a single contract with one point of contact. Bundling the services removes the gaps and the finger pointing you get when several suppliers share a building, and it gives you one report and one invoice.

Our cleaning is delivered to BICSc based methods and audited against an agreed specification, with ISO aligned quality, health and safety and environmental management. You get scheduled audits with scores and photographic evidence, so standards are measured rather than assumed.

Every asset is logged with its service and inspection schedule, and PPM is planned against it so statutory items such as fire, water, gas and electrical testing are never missed. Certificates and reports are held in one place and surfaced in your monthly review, giving you a clear compliance position at any time.

Yes. We build the roster around how your building is used, whether that is early morning, twilight, daytime hosted cleaning or full 24 hour cover for critical environments. The aim is a clean building with the least disruption to your people and your operation.

You get a named account manager and a monthly report covering audit scores, PPM completion, reactive response times against SLA and any open actions. Where you want it, we provide a live view of jobs and compliance so nothing waits for the monthly meeting to surface.

We combine physical security measures such as steel screens and alarms with mobile patrols, key holding and regular inspections, matched to the risk of the specific property. Each visit is logged and reported so you have evidence of the condition of the asset over time.

Void security is one of the fastest things we mobilise, often same day or within 24 hours, because an empty building is most exposed in its first days. Tell the operations desk the address and the risk, and we will get initial cover in place while a fuller plan is agreed.

Yes. Scheduled inspections check for break in, squatting, water damage, fly tipping and other issues, with a timestamped and photographed report after each visit. Early sight of a problem keeps small issues from becoming expensive ones and supports your insurance position.

We manage void portfolios under a single contract with consolidated reporting, so you see the status of every property in one place. Local officers cover each site while your relationship stays with one project manager who is accountable for the whole portfolio.

Most vacant property insurance requires documented inspections and security measures, and we deliver and evidence exactly that. The inspection records, patrol logs and photographs give you the audit trail insurers ask for, and we flag any condition that could affect cover.

Yes. AOG can combine cleaning, security, front of house, planned and reactive maintenance, project support and fire-protection services under one account structure. Clients can start with one service and expand the scope as the portfolio or contract develops.

We agree measurable service levels at mobilisation and report against the items that matter to the client: attendance, completion, audit results, compliance actions, incidents and outstanding tasks. The reporting frequency can be weekly operationally and monthly for formal contract review.

Yes. Front of house can be integrated with security and cleaning where the operating model suits the building. Roles and responsibilities remain clearly defined, while management, escalation and reporting sit under one coordinated service.

We schedule and evidence the services within our contracted scope and maintain a clear record of inspections, planned tasks, remedials and certificates. Specialist statutory services are delivered through appropriately competent providers and recorded against the asset or building.

Yes. We plan mobilisation around the existing service, staff transfer considerations where applicable, asset information, access arrangements and priority risks. A transition plan is agreed before go-live so essential services continue while reporting and standards move onto the AOG structure.

Where TUPE applies, AOG plans the transfer as part of mobilisation, working with the incumbent employer and client to obtain the required employee information, consultation records and operational detail. The transfer is managed against the applicable employment requirements and agreed mobilisation programme, with continuity of service treated as a priority.

Yes. Vacant units and buildings can be supported with inspections, temporary CCTV, mobile patrols, keyholding, cleaning and basic property-preservation measures until they are reoccupied, refurbished or disposed of.

Yes. Cleaning, security, project works and selected maintenance activities can be scheduled outside normal occupied hours to minimise disruption, subject to the agreed contract and access arrangements.

Yes. Core directly managed strength is concentrated through the Midlands and North, with controlled coverage in London, the South and Wales. Longer-term portfolio contracts can be supported through local recruitment and dedicated mobilisation plans.

Yes. AOG does not require clients to buy the whole group. Individual services can be contracted separately, with the option to consolidate further services later if that creates operational or commercial value.

AOG provides the operational support around the build: site security, CCTV, gate and access control, traffic marshalling, CSCS labour, logistics, welfare support, builders cleans, sparkle cleans and fire-protection works. Clients can appoint one service or combine several under one AOG delivery structure, reducing the number of suppliers the site team has to coordinate.

Yes. We build the security model around the site's risk, programme and operating hours. That can include SIA-licensed officers, temporary CCTV, monitored detection, mobile patrols, gate control and out-of-hours response. Where technology can reduce unnecessary manned hours without reducing protection, we will recommend it.

We resource against the live programme rather than a fixed headcount. Labour, traffic management, cleaning and security can be increased, reduced or re-phased as the project moves from mobilisation through peak construction and into handover, subject to agreed notice periods and role availability.

Yes. AOG provides through-build cleaning, builders cleans and final sparkle cleans for commercial, residential, industrial and mixed-use schemes. We programme the clean around remaining trades and handover dates so areas can be released in sequence rather than waiting for the entire project to finish.

Yes. We can provide the relevant operative cards, RAMS, insurance and accreditation evidence required for onboarding and PQQ review. Site-specific documentation is prepared against the contracted scope and principal contractor requirements.

Often, yes. Where the risk assessment supports it, temporary monitored CCTV and detection can provide a more efficient out-of-hours solution, with escalation and response arrangements agreed in advance. Higher-risk sites can combine technology with manned guarding.

Yes. Our strongest directly managed coverage is in the Midlands, North West and Yorkshire, but AOG supports projects across England and Wales. For longer-term contracts we can recruit and deploy locally, while CCTV and other technology-led security can be deployed nationally.

Yes. A construction client can combine security, labour, traffic management, logistics, cleaning, vacant-property and fire-protection requirements under one commercial relationship, with agreed responsibility and consolidated reporting.

AOG applies the appropriate vetting and safeguarding controls for each education assignment. Where the role requires a DBS check, the relevant level is verified before deployment. We can also work to a school's or trust's contractor-access, induction and safeguarding procedures and provide evidence for the contract file.

We plan routine work around occupied hours and use evenings, weekends and school holidays for disruptive or intensive activities wherever possible. Cleaning, grounds, maintenance and project works are programmed against the academic calendar so the site can remain safe and operational.

Yes. AOG can coordinate multiple services and sites through one account structure with common reporting, escalation and audit standards. This gives central estates teams visibility across the portfolio while allowing each school or campus to retain its site-specific schedule.

Yes, within the services AOG and DefendX are contracted and competent to provide. This can include fire doors, passive fire protection, compartmentation and associated remedial works, alongside planned-maintenance activities delivered by approved competent providers where required.

Yes. Holiday periods are ideal for deep cleaning, high-level work, floor care, decorating and project cleans. We can programme work backwards from the reopening date and release completed areas in phases where required.

We work to the school's access, induction, safeguarding and sign-in requirements. Operatives receive site-specific instructions, and work areas, timings and escalation contacts are agreed before mobilisation.

Subject to location, vetting and the role required, we can provide relief and short-notice resource. For critical contracts we recommend agreeing contingency arrangements at mobilisation rather than relying solely on ad-hoc cover.

Yes. Our directly managed strength is concentrated in the Midlands, North West and Yorkshire, with controlled coverage in London, the South and Wales. For longer-term multi-site contracts we can recruit locally and build a dedicated regional resource plan.

Yes. AOG supports housing associations, registered providers, local-authority portfolios, managing agents and other residential asset owners. Services can cover occupied communal areas, estates, vacant homes and project-based turnaround work, with reporting agreed around the client's own KPIs.

We can secure the property, establish an inspection regime, clear and clean it, support minor remedial or decorating works and prepare it for handback or relet. The exact scope is agreed by property type, condition and turnaround target so the client has one accountable workflow rather than several disconnected suppliers.

DefendX can support defined fire-protection scopes including fire doors, passive fire stopping and compartmentation, with inspection and remedial records provided for the client file. Any specialist statutory activity is undertaken only where the appointed provider is competent and appropriately authorised for that work.

We combine visible presence with proportionate technology: patrols, keyholding, CCTV, access control and incident reporting can be deployed alongside cleaning and estate services. The aim is to make communal spaces safer and better managed while giving the landlord a clear record of incidents and actions.

In core operating areas, urgent attendance may be possible, but the committed response time should be agreed in the contract. For portfolio clients we can pre-agree priority categories, access arrangements and standard security measures so urgent voids move faster.

Yes. Each contracted activity can be recorded against the property or scheme, including attendance, photographs, inspection notes, remedials and completion status. This gives the client a clearer audit trail across the full void or estate-management process.

Yes. Temporary CCTV and monitored detection are particularly useful for empty buildings, partially occupied blocks, development sites and locations where permanent manned guarding would be disproportionate.

Yes. We have strongest directly managed capacity through the Midlands and into the North, with controlled coverage in London, the South and Wales. Longer-term portfolio contracts can be supported through planned local recruitment and regional mobilisation.

Yes. AOG supports both managed housing portfolios and live residential developments. Long-term development support can include labour, traffic and access management, CCTV, plant operatives, cleaning and other agreed site services, with the resource model adapting as the programme moves through different phases.

Yes. The client can appoint one or several service lines. Where several are combined, AOG can provide one management and reporting structure while retaining clear responsibility for each specialist scope.

Yes. Ascent Onsite Group regularly completes pre-qualification questionnaires (PQQs), framework applications and full tender responses, and can provide the policies, insurances, accreditations and references these ask for. Because one operator covers five divisions, a single Ascent Onsite Group submission can answer a multi-service requirement that would otherwise need several suppliers.

Ascent Onsite Group can supply the standard evidence pack tender evaluators expect: method statements and RAMS, accreditation and insurance certificates, ISO aligned management system documentation, safe recruitment and vetting policies, case studies and references, and a costed price schedule. Ascent Onsite Group turns around a tender-ready response with method statement, RAMS and price schedule attached, so the material can drop straight into a bid.

Ascent Onsite Group builds social value into the contract rather than bolting it on, and reports against it as standard. Commitments such as local labour, apprenticeships and Real Living Wage employment are mapped to the National TOMs framework and, for central government bids, the Social Value Model's five missions under PPN 002, so the points are evidenced where a public-sector or main-contractor bid is scored.

Ascent Onsite Group prices from the actual scope, with a written, line-itemised schedule rather than a headline rate, so evaluators can see what each element costs. Bundling several services under one operator often lowers the total against buying them separately, and Ascent Onsite Group will show the coverage and the saving before a client commits.

Ascent Onsite Group mobilises most services within 24 to 72 hours of a signed instruction, with urgent security or vacant property cover often available the same day. For larger or multi-site awards a scoped mobilisation plan is agreed during the tender, so the transition from award to live delivery is planned and evidenced rather than rushed.

Ascent Onsite Group recruits across all five of its divisions, so roles range from SIA licensed security officers, mobile patrol drivers and CCTV operators to cleaning operatives and supervisors, FM and maintenance engineers, CSCS carded construction labour, traffic marshals and gatehouse staff, plus operations, account management and support roles. Both front-line site positions and office-based roles come up as contracts grow.

It depends on the role, and Ascent Onsite Group supports the right people through the requirements. Security officers need a valid SIA licence and are screened to BS 7858, construction operatives need the relevant CSCS card, and anyone working in schools or other regulated settings is DBS checked. All new starters are referenced and vetted before their first shift, in line with the standards clients and auditors expect.

You can apply through the Ascent Onsite Group careers page or by contacting the operations desk on 0800 058 4830 to ask about current openings. Ascent Onsite Group reviews applications against the vetting and licensing needed for each role, and successful candidates are referenced and inducted to the site rules before they start.

Ascent Onsite Group has roles across the UK, since work is delivered with local teams on each client site. Front-line positions are based at or near the sites they cover, while operations and support roles are linked to the company head office. Location and shift pattern are confirmed for each vacancy.

Yes. Ascent Onsite Group is a Real Living Wage employer that invests in training, from role-specific inductions and health and safety to licence and qualification support such as SIA, CSCS and BICSc. Because one operator runs five divisions, people can build experience across security, FM, construction support, vacant property and fire protection rather than being limited to a single line of work.