Client Privacy Policy

At Ascent Onsite Group, we take data protection seriously. We understand our responsibilities under the General Data Protection Regulation (GDPR) and are committed to handling your personal information securely, transparently, and lawfully. This privacy notice explains what data we collect, why we collect it, how we use it, and how we keep it safe. It applies to all current and former clients, workers, and contractors.

Who We Are

Ascent Onsite Group is the data controller, meaning we determine how and why your data is processed. If you have any questions about this policy or how we use your data, you can contact us at:

📍 Ascent Onsite Group
Unit 4 Ground Floor
The Cobalt Centre,
Siskin Parkway East,
Coventry
Warwickshire,
CV3 4PE

Email: hello@ascentonsite.group

What Data We Collect

We may collect and process the following types of personal data:

• Basic Information: Your name, phone number, email address, and company details.
• CCTV Footage: If you visit one of our sites where surveillance is in operation.
• Other Identifiable Information: Any details necessary for fulfilling contracts or legal obligations.

We collect this data when you engage with our services, fill out a form on our website, or communicate with us directly. Your information is stored securely within our contract files and company CRM system.

Why We Collect Your Data

Under data protection laws, we can only process your data for specific, lawful reasons. The main reasons we collect and use your personal information are:

1. To fulfil our contract with you – We need certain details to provide the agreed-upon services.

2. To comply with legal requirements – In some cases, we are legally obligated to collect and store certain data.

3. To protect our legitimate business interests, such as:

• Providing and improving our services.
• Communicating effectively with clients.
• Ensuring site security and fraud prevention.
• Responding to legal claims or obligations.

Sharing Your Data

We do not sell or trade your personal data. However, we may share it with:

• Employees within Ascent Onsite Group who require it to perform their duties.
• Third-party service providers, such as IT support or legal advisors, when necessary.
• Regulatory authorities, if legally required to do so.

Your data is never transferred outside the European Economic Area (EEA) unless legally required, and all necessary protections are in place.

How We Keep Your Data Safe

We have strict security measures in place to protect your data from unauthorised access, loss, or misuse. These include secure servers, encryption, and access control procedures. However, while we take every reasonable step to safeguard your information, no system can guarantee 100% security.

How Long We Keep Your Data

We only keep your personal data for as long as necessary. This will typically be for the duration of your contract with us or until it is no longer needed for legal, regulatory, or operational purposes. After this period, your data will either be securely deleted or anonymised.

Your Rights Under GDPR

As a client, you have several rights under GDPR, including:

• The right to access the personal data we hold about you.
• The right to rectification if your information is inaccurate or outdated.
• The right to erasure ("right to be forgotten") if there is no longer a need for us to keep your data.
• The right to restrict processing if you contest the accuracy of your data.
• The right to object to data processing where we rely on legitimate business interests.
• The right to data portability, allowing you to request a copy of your data in a commonly used format.
• The right to withdraw consent at any time if processing is based on your consent.

To exercise any of these rights, please contact us at hello@ascentonsite.group.

Making a Complaint

If you believe we have misused your data or violated your privacy rights, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):

🔗 Website: https://ico.org.uk

📞 Helpline: 0303 123 1113

Before contacting the ICO, we encourage you to reach out to us first so we can resolve your concerns.

Contact Us

For any questions about this privacy notice or your data rights, please contact our Data

Protection Officer:
📧 Email: hello@ascentonsite.group
📍 Address: Unit 4 Ground Floor, The Cobalt Centre, Siskin Parkway East, Coventry,  Warwickshire, CV3 4PE.

By engaging with Ascent Onsite Group, you agree to this Privacy Policy. We are committed to protecting your personal data and ensuring transparency in how we handle your information.

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