Challenge
Residents of a large apartment complex raised repeated concerns about poor hygiene in shared areas and increasing incidents of trespassing and antisocial behaviour, impacting satisfaction and retention.
Solution
Ascent Onsite Group implemented a combined cleaning and security strategy. This included tailored daily cleaning of communal spaces, high-touch surface disinfection, and the introduction of static security officers with 24/7 CCTV surveillance to deter unwanted activity.
Results Achieved
70%
Resident Retention & Satisfaction
40%
Reduction in Incidents
Higher
Resident Retention & Satisfaction
Our integrated residential services created a cleaner, safer, and more welcoming environment for tenants and property managers alike.
