Privacy Policy

Ascent Onsite Group (‘Website’) is provided by Ascent Onsite Group Ltd (‘we’/’us’/’our’). In doing so, we may be able to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information. This Notice forms part of our Terms & Conditions, which governs the use of this Website.

We intend only to process personal information fairly and transparently as data protection law requires, including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you (including through cookies), we intend to alert you to this Notice to inform you how we intend to process the information (including through cookies) (unless the processing is necessary for at least one of the five reasons outlined in clause two below). We’ll only process the information if you consent to that processing. The GDPR also defines specific ‘special categories’ of personal information that are considered more sensitive. These categories require a higher level of protection, as explained below.

Of course, you may need to provide more information about yourself or accept cookies to browse parts of this Website. In that case, we’ll unlikely possess and process any information relating to you.

We’ll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to start with clause 5, which summarises what we intend to collect, or this table in clause 9.5, which summarises our use of cookies. The Notice also explains some security measures we take to protect your personal information and tells you certain things we will or won’t do. You should read this Notice in conjunction with the Ascent Onsite Group.

Sometimes, when you take a new service or product from us or discuss taking a new service or product but decide against it, we may provide you with further information about similar services or products by email or other written, electronic communication. In that situation, we’ll always allow you to refuse to receive that further information, and you can change your mind at any point (opt-out)  by contacting our Data Protection Officer (DPO) as set in clause 1.4. We’ll remind you of your right to opt out when we provide such information.

1.  Identity and contact details

• Registered number: 12386048
• Registered office: Unit 4, The Cobalt Centre, Siskin Parkway, Coventry, West Midlands, CV3 4PE
• hello@ascentonsite.group
• Our Data Protection Officer (DPO), JimPatrick Munupe, would welcome communication from you regarding any matter relating to data protection and can be contacted by email at jim@ascentonsite.group or by post at the address shown above at 1.2.

2.  When we’re allowed to collect information from you?

We will only collect personal information relating to you if one of the following conditions has been satisfied:

• You have told us that you are content for us to collect that information for the particular purpose or purposes that we will have specified.
• The processing is necessary for the performance of our contract with you.
• The processing is necessary so that we can comply with the law.
• The processing is necessary to protect someone’s life.
• The processing is necessary for performing a task in the public interest.
• The processing is necessary for our or another’s legitimate interest – but in this case, we’ll balance those interests against your interests.

3.  How to consent

• At the point of collecting the information, we’ll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we’ll allow you to tell us you’re happy to provide the information.
• If, at any point in time, you change your mind and decide that you don’t consent. Please let us know, and we’ll endeavour to stop processing your information in a specified manner, or we’ll delete your data if there is no continuing reason for possessing it.
• If you don’t consent to a particular bit of processing, we’ll ensure that the Website and our service continue to operate without needing that information.

4.  Sensitive information

• Certain information we collect may be considered in a special category of personal information. In particular, it may relate to genetic data.
• If we collect such information as specified in clause 4.1, we’ll also ensure that one of the additional reasons for processing outlined in Article 9 of the GDPR applies.

5.  Information we expect to collect from you

• We envisage asking for the following types of information from you:

We may collect personal information about you from a number of sources, including the following:

1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
3. From documents available to the public, such as the electoral register.
4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons – when we receive such information, we will let you know as soon as it is reasonably practicable.

• If you refuse to provide the information requested, then if that information is necessary for a service we provide to you, we may need to stop providing that service.
• At the time of collecting information, by whichever method is used, we’ll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we’ve invited you to provide information without explaining why, feel free to object and ask for our reasons.

6.  Using your personal information

• Data protection, privacy, and security are important to us, and we shall only use your personal information for specified purposes. We shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies. However, it will depend on the circumstances of each case. At the time of collection, we will provide further information, and you may always ask for further information from us.
  1. To help us to identify you when you contact us. This will generally be necessary for the performance of our contract.
  2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this automatically using a scoring system, which uses the personal information you’ve provided and/or any information we hold about you and personal information from third-party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.
  3. To help us administer and contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary, so we will ask whether you agree.
  4. To allow us to conduct marketing analysis and customer profiling (including transactional information) and conduct research, including creating statistical and testing information. This will sometimes require your consent but will sometimes be exempt as market research.
  5. To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.
  6. To allow us to contact you by written, electronic means (such as email, text or multimedia messages) about products and services offered by us where:
     1. these products are similar to those you have already purchased from us,
     2. you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you. You have not opted out of us contacting you.

1. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
   
   
2. We may monitor and record your communications (including phone conversations and emails) for quality assurance and compliance.
   1. Before doing that, we will always tell you our intentions and the specific purpose of making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case, we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular, the importance of the information and whether we can obtain the information in a less intrusive way.
      
      
   2. If we think the recording would be useful for us but that it’s unnecessary, we’ll ask whether you consent to the recording and provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or not be recorded.
      
      
3. When it’s required by law, we’ll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.

• We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:
  1. They will be processing the data on our behalf as a data processor (where we’ll be the data controller). In that situation, we’ll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions on how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.
  2. Sometimes, it might be necessary to share data with another data controller. Before doing that, we’ll always tell you. Note that if we receive information about you from a third party, we’ll let you know as soon as reasonably practicable afterwards; the GDPR requires that.
  3. Alternatively, sometimes, we might consider it to be in your interest to send your information to a third party. If so, we’ll always ask whether you agree before sending it.
• Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
• We may allow other people and organisations to use the personal information we hold about you in the following circumstances:
  1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets.
  2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
  3. We may employ companies and individuals to perform functions on our behalf. We may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. Occasionally, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.

7.  Protecting information

• We have strict security measures to protect personal information.
• We protect your information’s security during transmission using Secure Sockets Layer (SSL) software to encrypt the input information.
• When confirming an order, we reveal only the last five digits of your credit card numbers. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• We maintain physical, electronic and procedural safeguards concerning collecting, storing and disclosing personally identifiable customer information. Our security procedures mean we may occasionally request proof of identity before disclosing personal information to you.
• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

8.  The internet

• If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don’t contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
• Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information beyond our control.
• The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless you’ve consented in accordance with this privacy notice.
• We exclude all liability for your loss when using these third-party websites.

9.  Cookies and other internet tracking technology

• When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer, which is sent back to us at a later time. These are called ‘cookies’. These cookies are listed in the table in clause 9.5. Some websites don’t use cookies but use related technology for gaining information about website users, such as JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and personalise advertising content. Depending on your browser, multiple cookies may be found in a single file.
• Where applicable, this section of the Notice also relates to that technology but the term ‘cookie’ is used throughout.
• Some of these cookies are essential to services you’ve requested from us, whereas others are used to improve services for you, for example, through:
  1. Letting you navigate between pages efficiently
  2. Enabling a service to recognise your computer so you don’t have to give the same information during one task
  3. Recognising that you have already given a username and password, you don’t need to enter it for every web page requested
  4. Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
• To learn more about cookies, you may wish to visit: allaboutcookies.org, www.youronlinechoices.eu or www.google.com/policies/technologies/cookies/
• This Website uses, or allows the use of, the following cookies:

• The distinctions referred to in the above table are as follows:
  1. The first-party versus third-party cookies – we set first-party cookies ourselves; third-party cookies are set by other entities via our Website.
  2. Identifying information removed – just because we’ve done this, they will still be personal information if the relevant information can be reassembled.
  3. Categories 1-4 are found in the ICC UK Cookie guide, as explained below. Category 1 cookies don’t require the user’s consent, though you must still tell them about the cookies. Categories 2-4 do require their specific and informed consent.

• As with any other information we may collect from you, we’ll work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt the information you input.
• The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless you’ve consented in accordance with this privacy notice; however, as to cookies, please see the above clause Cookies and other internet tracking technology.
• We exclude all liability for your loss when using these third-party websites.

10.  Further information

• If you would like more information or have any comments about this Notice, please write to our Data Protection Officer as detailed in clause 1.4.
• Please note that we may have to amend this Notice occasionally, for example, if we change the cookies we use. If we do that, we will publish the amended version on the Website. In that situation, we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.
• You can ask us for a copy of this Notice by writing to the above address or by emailing us at hello@ascentonsite.group. This Notice applies to the personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
• If you would like access to the personal information we hold about you, you can do this by emailing us at hello@ascentonsite.group or writing to us at the address noted above. There is not normally a fee for such a request; however, if the request is unfounded, repetitive or excessive, we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
• We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at hello@ascentonsite.group or write to us at the address above to update your personal information. You can complain to the Information Commissioner’s Office if we don’t do this.
• You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’s no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at hello@ascentonsite.group or writing to us at the above address.

We will tell you if there is a breach, or a likely breach, of your data protection rights.