Terms & Conditions

Please read these Terms & Conditions ("Terms") carefully before using the website or engaging with the services provided by Ascent Onsite Group ("we," "our," or "us"). By accessing or using the website, services, or any content made available by us, you (the "Client," "Customer," or "User") agree to be bound by these Terms. If you do not agree to these Terms, you must cease using the website and services immediately.

1. Interpretation

The following definitions and rules of interpretation apply in these Terms & Conditions.

1.1 Definitions:

• Agreement: The binding agreement between Ascent Onsite Group and the Client, including these Terms & Conditions, any applicable service agreements, purchase orders, and any documents incorporated by reference.
• Client: The individual, company, or organization purchasing or using services from Ascent Onsite Group.
• Services: Any services provided by Ascent Onsite Group to the Client, including but not limited to consultancy, facilities management, environmental services, and onsite support as specified in a written Order or service agreement.
• Website: The official website owned and operated by Ascent Onsite Group, including any related subdomains, pages, or services provided online.
• User: Any person, organization, or entity that accesses or uses the Website or Services, including Clients and visitors.
• Intellectual Property: All intellectual property rights, including patents, trademarks, copyrights, designs, trade secrets, and any proprietary materials owned or licensed by Ascent Onsite Group or any third-party partners.
• Privacy Policy: The document outlining how Ascent Onsite Group collects, processes, stores, and protects personal and business information, which is incorporated into these Terms by reference.
• Order: The Client’s request or purchase order for services, as set forth in the Client's submission, email communication, or contract with Ascent Onsite Group.

1.2 Interpretation:

• Statutes: A reference to any statute or statutory provision includes all amendments, re-enactments, and relevant subordinate legislation made under such statutes.
• Inclusive Language: Any term such as "including," "include," "for example," or "in particular" is illustrative and does not limit the scope of the subject matter.
• Writing or Written: A reference to writing or written includes emails, fax, or any electronic communication unless otherwise specified.

2. Acceptance of Terms

2.1 By using our Website or engaging our Services, the Client acknowledges acceptance of these Terms and agrees to abide by them.

2.2 If the Client does not agree with any provision of these Terms, they must refrain from using the Website or Services.

3. Changes to the Terms

3.1 Ascent Onsite Group reserves the right to amend or update these Terms at its sole discretion. Any changes will be posted on the Website, with the "Last Updated" date updated accordingly.

3.2 The continued use of the Website or Services after changes have been posted will constitute acceptance of those changes.

3.3 The Client should regularly review these Terms for updates or amendments.

4. Use of Website

4.1 The Website is provided for the Client’s use in accordance with these Terms and the Privacy Policy.

4.2 The Client agrees to use the Website only for lawful purposes, and must not:

• Engage in any activity that disrupts or interferes with the functionality or security of the Website;
• Attempt to access unauthorised areas of the Website or systems;
• Upload or transmit any harmful, offensive, or illegal content;
• Misuse any content or materials on the Website in a manner that infringes on the intellectual property or other rights of Ascent Onsite Group or third parties.

4.3 Ascent Onsite Group reserves the right to monitor and restrict access to the Website, including terminating or suspending accounts that violate these Terms.

5. Services Provided

5.1 Description of Services: Ascent Onsite Group provides a broad range of services to the Client, including but not limited to:

• Consultancy: Expert advice across various sectors including environmental management, sustainability, facilities, and project management.
• Onsite Support: Provision of personnel for site management, operations, and project support.
• Environmental Solutions: Sustainable practices, carbon footprint reduction, and compliance with environmental standards.
• Facilities Management: Comprehensive management of facilities, including maintenance, cleaning, security, and technical services.

5.2 Service Delivery: Ascent Onsite Group will provide the Services as outlined in the Order or service agreement and in accordance with these Terms.

5.3 Service Modifications: The Supplier may amend the services provided if such changes are necessary to comply with legal, regulatory, or business needs. The Client will be notified in writing of any material changes to the services.

5.4 Performance Standards: Ascent Onsite Group will provide the Services using reasonable skill, care, and diligence, and will comply with industry standards.

6. Client Responsibilities

6.1 The Client shall:

• Provide accurate, complete, and up-to-date information necessary for the provision of the Services.
• Ensure the premises and facilities are prepared for the Supplier to deliver services in a timely and safe manner.
• Obtain any required permits, licenses, or consents necessary for the provision of the Services.
• Comply with all applicable laws, including but not limited to health and safety, data protection, and employment laws.
• Safeguard the Supplier’s property and equipment while under the Client’s control or in their possession.

6.2 Failure to Comply: If the Client fails to meet the obligations listed above or provides inaccurate or incomplete information, the Supplier reserves the right to delay or suspend services until the Client rectifies the situation.

7. Charges and Payment Terms

7.1 Charges: The Client agrees to pay for the Services in accordance with the charges outlined in the Order, service agreement, or as otherwise agreed by both parties. The Supplier reserves the right to adjust charges periodically.

7.2 Invoicing and Payment:

• The Supplier will issue invoices to the Client for Services rendered, detailing the charges.
• Unless otherwise agreed, payments are due within 30 days from the invoice date, unless specific credit terms are negotiated.
• Late payments will incur an interest charge of 2% per month, or the highest rate permitted by applicable law.

7.3 Additional Costs: The Client agrees to reimburse the Supplier for reasonable expenses incurred in connection with the provision of Services, including travel, accommodation, and third-party costs.

7.4 Service Fee Adjustments: The Supplier reserves the right to adjust fees annually, based on increases in operational costs, changes in law, or adjustments in industry standards.

8. Confidentiality and Data Protection

8.1 Confidentiality: Both parties agree to maintain the confidentiality of proprietary information, including business strategies, technical data, and any other non-public information shared during the engagement.

8.2 Data Protection: Ascent Onsite Group will process any personal data in compliance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Data Protection Act 2018. For full details on data processing, please refer to our Privacy Policy.

9. Intellectual Property Rights

9.1 Ownership: All intellectual property rights in the Website and any materials provided as part of the Services are the exclusive property of Ascent Onsite Group, unless otherwise agreed in writing.

9.2 Licensing: The Client is granted a non-exclusive, non-transferable license to use the Website and any deliverables provided as part of the Services for personal or business purposes, subject to these Terms.

9.3 Restrictions: The Client shall not copy, reproduce, or reverse-engineer any of Ascent Onsite Group’s intellectual property, except as permitted under the scope of the Services.

10. Limitation of Liability

10.1 Exclusion of Liability: Ascent Onsite Group will not be liable for any indirect, consequential, or punitive damages arising from the use of the Website or Services.

10.2 Liability Cap: The Supplier’s total liability for any claims arising from these Terms will be limited to the total amount paid by the Client for the Services in the 12 months immediately preceding the claim.

11. Termination

11.1 Either party may terminate the Agreement with written notice if the other party:

• Breaches any material term of the Agreement and fails to remedy the breach within a specified period.
• Becomes insolvent, bankrupt, or ceases trading.

11.2 Consequences of Termination: Upon termination, the Client must immediately cease using the Website and Services, and return all materials and intellectual property belonging to Ascent Onsite Group.

12.  AOG Ops Mobile Application Terms

Last updated: 6 May 2026

This section forms part of the Ascent Onsite Group Terms & Conditions and applies specifically to the AOG Ops mobile application ("the App") for iOS and Android. Where this section conflicts with anything stated earlier in the Terms & Conditions, this section takes precedence in respect of the App.

12.1 Who these terms are between

These terms are a binding agreement between you ("you", "your") and Ascent Onsite Group Ltd, a company registered in England and Wales under company number 12386048, with its registered office at Unit 4 The Cobalt Centre, Siskin Parkway, Coventry CV3 4PE ("we", "us", "our").

By creating an account, downloading or using the App, you confirm that you accept these terms and that you agree to comply with them. If you do not agree, you must not use the App.

12.2 Eligibility

You may only use the App if:

• you are aged 16 or over;
• you have the legal authority to enter into a contract; and
• your use of the App is in connection with your work for an organisation that holds an active AOG Ops subscription with us, or in your capacity as an authorised client of such an organisation.

The App is a workplace tool and is not intended for personal or consumer use.

12.3 Your account

To use the App you must create an account. You agree that:

• the information you provide when registering is accurate, current and complete;
• you will keep your password confidential and not share it with anyone;
• you are responsible for everything done under your account;
• you will tell us promptly if you suspect any unauthorised access to your account by emailing hello@ascentonsite.group.

We may suspend or terminate your account if we reasonably believe you have breached these terms, if your organisation's subscription with us ends or is suspended, or if we are required to do so by law.

You may permanently delete your account at any time from inside the App (Profile → Delete Account). Deletion is irreversible.

12.4 Your organisation's role

The App is provided to you under a subscription held by your employer or contracting organisation ("your Organisation"). Your Organisation:

• decides who within their team is granted access to the App and at what role level;
• is the controller of operational records (inspections, work orders, timesheets, issues, photos and documents) created within their AOG Ops workspace;
• is responsible for instructing you on how the App should be used in their workflows.

If you have a dispute with your Organisation about your access, the records you have created or how those records are used, that dispute is between you and your Organisation. We will assist where reasonably practicable but cannot adjudicate it.

12.5 Subscription, fees and trial periods

Access to the App is provided as part of an AOG Ops subscription that is paid for by your Organisation, not by you as an individual user. We do not collect payment from you through the App and the App does not contain any in-app purchases, advertising or microtransactions.

If you sign up for a free trial on behalf of your Organisation, we will tell you the trial duration and what happens at the end of the trial. You may cancel a trial at any time by contacting us at hello@ascentonsite.group.

12.6 Acceptable use

When using the App you must not:

• use it for any unlawful purpose or in breach of any applicable law or regulation;
• upload, post or transmit any content that is unlawful, defamatory, obscene, threatening, harassing, infringing or otherwise objectionable;
• impersonate any person or misrepresent your role within your Organisation;
• attempt to gain unauthorised access to the App, our servers or any other user's data;
• introduce any virus, trojan, worm or other malicious code;
• reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the App, except to the extent we are not permitted to restrict you by law;
• use the App to build a competing product or service;
• use the App or the data within it to train any artificial intelligence or machine learning model;
• scrape, crawl or extract data from the App by automated means;
• remove, obscure or alter any copyright, trademark or other proprietary notice within the App or its outputs.

12.7 Lone Worker safety - important disclaimer

The App contains a Lone Worker safety feature that lets you start a check-in session, alert nominated contacts if you fail to check in, and (optionally) detect a sudden impact using the device's motion sensors.

You acknowledge and agree that:

• the Lone Worker feature is a support tool, not a replacement for an emergency service. If you are in immediate danger, you must call the relevant emergency services (in the United Kingdom, dial 999, or 112 in the EU);
• the feature depends on factors outside our reasonable control, including your device's battery, signal strength, the accuracy of the GPS chip, the responsiveness of your nominated contacts, the operating system's background-execution policy, and your Organisation's escalation procedures;
• fall detection uses the accelerometer and may produce false positives or false negatives. We make no guarantee that a fall will be detected;
• you are responsible for nominating accurate, contactable emergency contacts and for keeping them up to date;
• your Organisation is responsible for any wider lone worker policy, risk assessment and escalation chain that surrounds your use of the App.

To the maximum extent permitted by law, we exclude all liability arising from the use, misuse or non-availability of the Lone Worker feature, save where such exclusion is not permitted by law (in particular, we do not exclude liability for death or personal injury caused by our negligence, or for fraud).

12.8 AI features (timesheet photo scanning)

The App offers an optional feature that lets you photograph a paper timesheet and uses Anthropic's Claude AI vision model to extract the clock-in and clock-out times. You acknowledge that:

• the feature is provided "as is" — readings produced by the AI may be inaccurate and you must verify them before submitting your timesheet;
• you are responsible for the accuracy of the timesheet you submit, regardless of which method you used to enter the times;
• the photograph is sent to Anthropic only for processing and is not used by Anthropic to train its models, as set out in our Privacy Policy.

12.9 Photographs, signatures and other content you upload

When you upload a photograph, signature, voice note, document or any other content into the App ("Your Content"), you confirm that:

• you have the right to upload it;
• you have any consents required from people identifiable in it (for example, a colleague visible in a site photograph);
• it does not infringe anyone else's intellectual property or privacy rights;
• it does not contain anything unlawful or in breach of section 12.6.

You retain ownership of Your Content. You grant us, your Organisation and our sub-processors a limited, non-exclusive, royalty-free licence to host, store, transmit, display and back up Your Content for the sole purpose of providing the App and the AOG Ops service to your Organisation. This licence ends when Your Content is deleted from the App, save for backup copies that are deleted in line with our retention policy.

12.10 Our intellectual property

We (and our licensors) own all intellectual property rights in the App, including its software, branding, design, templates and any documentation. We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on a device you own or control, solely for the purpose of using the AOG Ops service in connection with your Organisation's subscription. All rights not expressly granted are reserved.

You may not copy, modify, sub-licence, sell or otherwise commercially exploit any part of the App.

12.11 Updates

We may release updates to the App from time to time. Updates may add, change or remove features. You agree to install updates promptly. Where you have enabled automatic updates through the App Store or Google Play, updates may install without further action by you.

We may stop supporting older versions of the App. If you do not install required updates, the App may stop working correctly.

12.12 Availability

We aim to make the App available 24 hours a day, but we do not guarantee uninterrupted availability. We may temporarily suspend the App for maintenance, security reasons, or due to events beyond our reasonable control, and we will not be liable to you for any such suspension.

12.13 Third-party app stores

The App is distributed through the Apple App Store and the Google Play Store. Your download and use of the App are also subject to the terms of the relevant app store. To the extent of any conflict between these terms and the app store's terms, the app store's terms apply only as between you and the app store, and these terms apply between you and us.

Apple-specific terms

Where you download the App from the Apple App Store, the following additional terms apply:

• These terms are between you and us, not between you and Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
• You may use the App only on an Apple-branded device that you own or control and only as permitted by the App Store Terms of Service.
• Apple has no obligation to provide any maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation.
• We, not Apple, are responsible for addressing any claims by you or any third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, or consumer protection claims.
• We, not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that the App or your use of it infringes that third party's intellectual property rights.
• You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

12.14 Limitation of liability

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be limited or excluded by law.

Subject to the above, and to the maximum extent permitted by law:

• we will not be liable to you for any indirect, special, consequential or incidental loss, including loss of profit, loss of business, loss of contracts, loss of goodwill, or loss or corruption of data;
• our total liability to you in respect of all claims arising out of or in connection with the App will not exceed £100, since your use of the App is provided under your Organisation's subscription and you do not pay us directly.

The App is provided "as is" and we do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose other than as described in these terms and our published documentation.

12.15 Indemnity

You agree to indemnify us against any losses, damages, costs and expenses (including reasonable legal fees) we suffer arising from your breach of section 12.6 (Acceptable use) or section 12.9 (rights in Your Content).

12.16 Termination

These terms apply for as long as you have an account in the App. They will end when:

• you delete your account; or
• we suspend or terminate your account in line with section 12.3; or
• your Organisation's subscription with us ends.

The sections that, by their nature, are intended to survive termination (including 12.10 Intellectual property, 12.14 Limitation of liability and 12.15 Indemnity) will continue to apply.

12.17 Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this section will reflect the most recent change. If we make a material change, we will notify you in the App or by email before the change takes effect. Your continued use of the App after a change takes effect means you accept the updated terms.

12.18 Governing law and jurisdiction

These terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute, except that, if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

12.19 Contact

For any question relating to these terms or the App, contact:

Ascent Onsite Group Ltd Unit 4 The Cobalt Centre, Siskin Parkway, Coventry CV3 4PE Email: hello@ascentonsite.group Telephone: 0800 058 4830