Personal Data

At Ascent Onsite Group, we are committed to handling your personal data with the utmost care, security, and transparency. This policy explains what personal data we collect, why we collect it, how we use it, and how we protect your rights under the General Data Protection Regulation (GDPR).

What is Personal Data?

Personal data refers to any information that can identify you as an individual. This includes, but is not limited to:

• Basic Identifying Information: Name, phone number, email address, and job title.
• Contact Information: Business or personal addresses, company details.
• CCTV Footage: If you visit our premises where surveillance is in operation.
• Communication Records: Emails, messages, or calls exchanged with us.
• IP Address & Online Identifiers: Collected when you interact with our website.

How We Collect Your Personal Data

We gather personal data in several ways, including:

• When you provide it directly by contacting us, filling out forms, or signing contracts.
• Automatically through website cookies and tracking technologies.
• From third-party sources, such as business partners or publicly available records.

Why We Process Your Personal Data

We only collect and process personal data for legitimate business purposes, including:

Contractual Obligations: To provide services as agreed upon.

Legal Compliance: To meet regulatory and legal requirements.

Legitimate Business Interests:

• Enhancing our services and client relationships.
• Keeping records of communications and transactions.
• Ensuring security, fraud prevention, and risk management.
• Marketing & Communication (With Consent): Sending updates, offers, or newsletters.

Who We Share Your Data With

We respect your privacy and do not sell your data. However, we may share it with:

• Internal Teams: Employees who need access to fulfil their duties.
• Third-Party Service Providers: IT support, security services, legal advisors, or payment processors.
• Regulatory Authorities: If required by law or for legal proceedings.

We ensure that any third parties handling your data comply with GDPR standards.

How We Protect Your Data

Your data is stored securely, and we use strict access controls, encryption, and cybersecurity measures to prevent unauthorised access, loss, or misuse.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil its purpose or meet legal obligations. After this period, your data will be securely deleted or anonymised.

Your Rights Under GDPR

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your data (“right to be forgotten”).
• Restrict processing if you have concerns about how your data is used.
• Object to data processing based on legitimate interests.
• Withdraw consent for marketing communications.

To exercise any of these rights, contact us at hello@ascentonsite.group.

How to Make a Complaint

If you believe your data is not being handled correctly, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):

🔗 Website: https://ico.org.uk

📞 Helpline: 0303 123 1113

Contact Us

For any questions or requests regarding your personal data, reach out to our Data Protection Officer:

Email: hello@ascentonsite.group

📍 Address: Unit 4 Ground Floor, The Cobalt Centre, Siskin Parkway East, Coventry, Warwickshire, CV3 4PE

By engaging with Ascent Onsite Group, you acknowledge and agree to this Personal Data Privacy Policy. We are committed to ensuring your data remains secure, confidential, and handled responsibly.